You’re the friendly face and the calm presence who makes a guest’s day easier. Whether it’s sorting last-minute reservations or knowing the best café within five minutes of anywhere, your skills are in high demand.
To secure your next position, follow this guide and use its Concierge example CV to convey your professionalism, discretion, and commitment to service – so you can stand out to any establishment looking for someone who’s always one step ahead.
Concierge CV
How to write your Concierge CV
Discover how to craft a winning Concierge CV that lands interviews with this simple step-by-step guide.
A great concierge makes everyone feel like a VIP. Your CV should offer the same experience: smooth, helpful, and tailored to the person reviewing it.
In this guide, you’ll learn how to write a CV professionally, highlight the service-focused skills that matter, and make a strong impression wherever you’re applying.
Concierge CV format and structure guidelines
In hospitality and customer service, first impressions matter – and that goes for your CV too. A clear, organised CV structure allows recruiters to quickly understand your background and strengths, in order to emphasise your suitability for the role.
Here’s the CV layout to follow:
- Name and contact details – Place your name and personal info prominently at the top of your CV for quick access. Adding a picture of yourself is up to you.
- Profile – Open with a compelling overview of your skills, experience, and career goals.
- Core skills – List your key abilities in this section, focusing on those that will be most relevant to the job.
- Work experience – Provide a detailed breakdown of your work history, starting with the most recent job first.
- Education & certifications – List your qualifications, including degrees and relevant hospitality certifications, in reverse chronological order.
- Additional info – Use this optional space for relevant hobbies and interests or personal pursuits that enhance your application.
Make sure you keep it 1-2 pages long, use bullet points for clarity, divide your CV into logical sections, and choose a font that’s polished and easy to read. A well-presented CV format, free from errors, shows that you understand how to make information accessible – just like you would at a front desk. Consistency also reinforces your attention to detail, which is crucial when juggling requests, bookings, and guest expectations.
Creating a strong Concierge profile
This is your elevator pitch – the part that tells the employer you don’t just respond to guests, you enhance their experience. Use it to express your knowledge of service standards, attention to detail, and ability to keep things running smoothly behind the scenes. In just a few lines, your CV profile should convey your professionalism and reliability, to convey the value you would bring to any recruiter which takes you on board.
Concierge CV profile examples
Profile 1
Professional and attentive Concierge with four years of experience in luxury hotel and residential environments. Skilled in guest services, local recommendations, and coordinating requests ranging from transport to event bookings. Known for providing a welcoming atmosphere and delivering seamless, personalised service to high-end clientele. Proficient in Opera PMS and confident in managing front-of-house operations.
Profile 2
Courteous and well-presented Concierge with three years of experience in high-traffic hospitality settings. Adept at handling guest inquiries, resolving issues efficiently, and managing daily front desk responsibilities. Strong knowledge of local attractions, restaurants, and services. Recognised for excellent communication skills and a calm, professional approach under pressure.
Profile 3
Reliable and customer-focused Concierge with five years of experience in upscale apartment buildings and corporate offices. Proficient in managing access control, logging maintenance requests, and handling deliveries. Trusted point of contact for residents, guests, and service providers. Committed to creating a safe, organised, and welcoming front-of-house experience.
Details to put in your Concierge CV profile
Here’s what to add to your CV profile:
- Where you’ve worked – Name the hotels, residential properties, or venues you’ve served in.
- Your top qualifications – Mention hospitality training, customer service certifications, or front-desk systems.
- Essential skills – Highlight communication, organisation, and problem-solving.
- Experience with VIPs or high-pressure environments – If relevant, mention discretion and professionalism.
- Language or tech proficiencies – Note anything extra that helps you deliver better service.
Show off the core skills recruiters look for
This section is your chance to show what makes you excellent at handling guests and requests. Keep the skills in your CV sharp and relevant, focusing on what employers in your specific sector will want to see.
Rather than listing vague traits, focus on practical strengths – think time management, multitasking, system knowledge, and hospitality processes. Make it clear that you’re not just helpful – you’re reliable and quick-thinking, even under pressure.
Most important skills for a Concierge
- Guest Services and Assistance – Providing personalised support, information, and recommendations to guests to enhance their experience.
- Booking and Reservations – Arranging transportation, restaurant reservations, event tickets, and tours on behalf of guests.
- Local Area Expertise – Offering knowledge about local attractions, dining, entertainment, and shopping tailored to guest preferences.
- Front Desk Coordination – Liaising with reception, housekeeping, and other departments to ensure seamless service delivery.
- Problem Resolution – Handling guest complaints or special requests quickly and professionally to maintain satisfaction.
- Security and Access Control – Monitoring lobby activity, verifying visitors, and coordinating with security staff when necessary.
- Package and Mail Handling – Receiving, logging, and distributing parcels, messages, and deliveries promptly and securely.
- VIP and Special Guest Management – Offering bespoke services to high-profile guests, including privacy, special amenities, and exclusive access.
- Multilingual Communication – Assisting international guests with language support and culturally sensitive service.
- Administrative Support – Managing schedules, maintaining logs, and supporting front-of-house operations efficiently.
Describing your work experience
Your work experience section should prove that you’re someone who people can depend on. Even if you’ve worked in different sectors, highlight transferable skills like customer service, scheduling, conflict resolution, and managing front-of-house operations.
List your roles in reverse order. For each, include your job title, location, and dates, followed by bullet points showing how you contributed to smooth daily operations and excellent customer experiences. Mention specific achievements: the things you did to go above expectations, such as handling difficult requests or implementing new systems.
What’s the correct way to structure job history on your CV?
- Outline – Mention the type of property or organisation you worked in and your role in the team.
- Responsibilities – Use action words like “assisted,” “coordinated,” “welcomed,” or “resolved.”
- Achievements – Highlight positive feedback, increased guest satisfaction scores, or instances of high-level service delivery. A handy tip is to sprinkle in some numbers here to make your value more tangible.
Sample work experience for Concierges
Concierge | Grandview Executive Apartments
Outline
Provided concierge services for a high-end residential building, supporting residents and maintaining a secure and welcoming front-of-house presence.
Responsibilities
- Greeted residents and visitors, providing assistance with access, deliveries, and general enquiries.
- Booked taxis, managed reservations, and arranged maintenance services on behalf of residents.
- Logged and distributed packages and post securely and efficiently.
- Monitored CCTV and building entry points to maintain security protocols.
- Provided building tours and orientation to new tenants.
Achievements
- Praised by residents for reliability and proactive service during out-of-hours requests.
- Improved delivery tracking system, reducing lost or misplaced parcels by 30%.
- Recognised by management for consistently high tenant satisfaction ratings.
Concierge | The Marrow Hotel and Spa
Outline
Delivered 5-star guest services in a luxury hotel environment, assisting guests with bookings, transport, and personalised recommendations.
Responsibilities
- Greeted guests and provided tailored advice on dining, entertainment, and sightseeing.
- Booked transportation, spa appointments, and restaurant reservations on request.
- Handled special guest requests and liaised with housekeeping and front desk teams.
- Maintained lobby appearance and ensured smooth guest arrivals and departures.
- Resolved guest concerns promptly and escalated complex issues when required.
Achievements
- Received consistently positive guest feedback for attentive and knowledgeable service.
- Assisted with high-profile VIP visits, coordinating discrete and efficient service.
- Recognised as ‘Team Member of the Month’ for exceptional guest care.
Concierge | Centurion Corporate Services
Outline
Managed the front desk of a prestigious office building, ensuring professional first impressions and supporting staff and visitors throughout the day.
Responsibilities
- Welcomed visitors, issued security passes, and ensured adherence to sign-in procedures.
- Coordinated meeting room bookings and assisted with catering arrangements.
- Handled incoming deliveries and mail, notifying recipients and maintaining logs.
- Assisted with access management and liaised with building security teams.
- Supported office events and handled general administrative tasks.
Achievements
- Streamlined front desk procedures, reducing visitor wait times by 20%.
- Commended by clients for maintaining a professional and helpful environment.
- Trained two new concierges on company systems and service protocols.
What should your CV’s education section include?
While experience is key in hospitality, education still adds value – especially if you’ve trained in customer service or hospitality management. List your highest qualification first, then include any relevant certificates (e.g. front desk operations, guest relations, or language training).
If you’ve completed short courses in complaint handling or concierge-specific skills, these can make your CV even more appealing.
Best qualifications for Concierges
- NVQ in Hospitality or Customer Service – Provides foundational skills for front-of-house roles.
- City & Guilds Certificate in Front Office Operations – Focused training for concierge and reception duties.
- First Aid at Work – Useful for safety in high-traffic environments.
- Foreign Language Certification – Helpful for international guest-facing roles.
- CPD Course in Conflict Resolution or Guest Relations – Boosts confidence in handling challenging situations.
